Shipping & Delivery Policy – Rineva

At Rineva, we ensure that every jewellery order is carefully packed and shipped with attention to safety and quality. Please read our Shipping & Delivery Policy to understand how your order is processed and delivered.

By placing an order on our website, you agree to the terms outlined below.

1. Shipping Locations

  • Rineva currently ships across India
  • International shipping may be introduced in the future and will be updated on the website

2. Order Processing Time

  • All orders are processed within 24–48 business hours after confirmation
  • Orders placed on Sundays or public holidays will be processed on the next working day
  • Customised or made-to-order jewellery may require additional processing time

3. Delivery Timeline

Estimated delivery timelines after dispatch:

  • Metro cities: 3–5 business days
  • Non-metro / remote locations: 5–8 business days

Delivery times may vary due to courier partner operations, weather conditions, or other external factors beyond our control.

4. Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout
  • Free shipping offers, if running, are subject to promotional terms and conditions

5. Courier Partners

  • Orders are shipped through reliable third-party courier and logistics partners
  • Tracking details will be shared via email or SMS once the order is dispatched

6. Order Tracking

  • Customers can track their order using the tracking link shared after dispatch
  • For any tracking-related assistance, customers may contact our support team

7. Delivery Attempts & Failed Delivery

  • Courier partners usually attempt delivery 2–3 times
  • If delivery fails due to incorrect address, unavailability, or refusal, the order may be returned to origin
  • In such cases, re-shipping or refunds will be handled as per Rineva’s discretion

8. Address Accuracy

  • Customers are responsible for providing accurate and complete delivery details
  • Rineva is not liable for delays or non-delivery caused due to incorrect or incomplete address information

9. Packaging & Safety

  • All jewellery is securely packed to prevent damage during transit
  • In rare cases of transit damage, customers must report the issue within 48 hours of delivery along with clear images or videos

10. Delays & Exceptions

Rineva shall not be held responsible for delays caused due to:

  • Natural disasters or weather conditions
  • Courier partner disruptions or strikes
  • Government regulations or lockdowns
  • Unforeseen logistical issues

11. Ownership & Risk

  • Ownership of the product passes to the customer upon successful delivery
  • Rineva is not responsible for loss or theft after delivery confirmation

12. Contact Information

For any shipping or delivery-related queries, please contact:

Email: support@rineva.in
Business Name: Rineva

Effective Date: 22/12/2025